Laura Knight

P.O. Box 452413 * Garland, Texas 75045-2413
E-mail:  laura.knight54@yahoo.com * 936-349-7520

 

FUNCTIONAL REVIEW

Skilled in administrative assistance of CEOs and company presidents in all aspects of office management, streamlining procedures and minimizing expenses

Trustworthy with a high level of integrity in positions requiring confidentiality

Proficient with Microsoft Office applications (Word, Excel, Outlook, Power Point)

Dictaphone transcription experience for president of real estate appraisal company

Typing speed averages 85+ wpm accuracy

Highly analytical with particular attention to detail, correct spelling and grammar

Above average proofreading capability not depending solely on Spell-check to catch errors

Knowledgeable in QuickBooks 2003 and proficient in 10-key numerical data entry

Particularly active in graphic design duties and pre-press production for direct mail as well as newspaper publications

Accountable for interviewing, organizing and delegating desktop publishing assignments to independent contractors

Extensive understanding of functional and logistical duties in fast-paced dispatching positions both in hot-shot freight transportation and railroad crew transportation

Experience in various claim processing duties in catastrophic property and auto claims

Instituted greater depth of investigation for prior catastrophic insurance claims

Member of pilot team instrumental in streamlining proprietary online forum construction and use

EMPLOYMENT

2015  Servpro Rockwall-Rowlett

Servpro Administrative Assistant 9-2-2015 to 11-16-2015

Attended daily production/administrative morning meetings

Monitored daily emails for new job assignments (NJAs) and job updates

Updated shared database with NJA information and progress on each job from beginning to paid status

Assisted in answering incoming calls and routing them to correct personnel or resolving callers’ issues

Monitored NAPA and Alacrity for daily updates needed

Created estimates with Xactimate application

Named “storm” liaison, electronic equipment technologist and communications administrator to verify and monitor internet data usage

Assisted in maintaining customer files and making successful collection calls

2014-2015  Iqor

Samsung Technical Support Agent 9-18-2014 to 9-2-2015

Responsible for answering consumer concerns in fast-paced incoming call center

Provide technical support troubleshooting issues with Samsung Android devices

Assist  consumers utilizing call-back system for outbound calls for complete resolution of technical issues as member of one of the only two teams with this distinction

Track each call and its particular resolution status via iQor’s proprietary computerized tracking systems

Input consumer issues in iQor’s proprietary internal forum

Member of pilot team for testing efficacy of new forum construction and use

Attend meetings and receive ongoing coaching in effort for stronger agent capabilities

Adhere to stringent company policies regarding customer care, attendance, and dress

2014  Home Depot

Freight Associate/Customer Service 3-22-2014 to 9-18-2014

Assist in restocking shelves by bringing down merchandise from overhead storage

Insure packages that should be strapped are strapped properly, correct if needed

Spider wrap merchandise above the price limit as set by standard operating procedures

Assist in inventory maintenance using hand-held computerized inventory management system

Assist customers by guiding them to products they are looking for and answering questions they may have regarding product usage, correct methods to use, etc.

Mix custom paint colors using computerized system

Assist customers specifically looking for paint and paint supplies

Assist in clean-up of entire location or particular departments as requested by management

Volunteered for Pre-Inventory Prep Team and aided in counting/labeling inventory

2014   Wallace Roofing

Team Lead Marketing Department 2-3-2014 to 4-28-2014

Maintained employee attendance records daily

Downloaded lead sheets from internet using Metrosearch.org

Distributed lead sheets to department to obtain appointments in target areas

Provided guidance in proper verbiage usage in each area targeted

Made phone calls in each area obtaining as many leads as possible each day

Responsible for creating and managing system for scheduling leads for project managers

Dispatching leads to project managers via text and hard copy

Maintained daily logs of all leads and call-backs for all department personnel for use by accounts manager

Obtained feedback on status of each lead from project managers after appointments

Relayed appointment status to department personnel

Worked closely with accounts manager to obtain information on contracts/sales finalized

Daily verbal communication with company president for updates and feedback

2011-2013    Catastrophe Management Solutions

Insurance Claims Processor – Ladder  Assist  Department 8-28-11/1-2-12 & 10-29-12/11-29-12

Monitored Outlook email for daily work assignments

Verified  Access-based proprietary database claim information and NextGen claim information against Excel reports

Corrected database and/or NextGen when needed

Verified property images using Google and Bing online maps

Updated database with image information

Confirmed appointment information emailed from dispatch department

Emailed confirmations to field teams which assisted claims adjusters with ladder assists via Outlook

Technology Operations Support – Xactimate Department 7-3-12/8-22-12

Provided support to Xactimate and NextGen technologists via fast-paced, high-volume calls from outside claims adjusters

Verified identities of callers (adjusters) via database

Assisted claim adjusters with NextGen and Xactimate applications questions

Subscribed to Xactimate’s 30-day trial application in order to be of greater assistance to the help desk technologists

Insurance Claims Processor - Adjuster Buddy  Department 8-28-12/9-22-12

Extracted claims from Xactanalysis for assigned claim adjusters daily

Exported Xactanalysis results to Excel workbook

Investigated NextGen and mainframe for any prior losses for each claimant

Input prior loss information into NextGen for easy access for all participants handling claim

Assisted claim adjusters in researching prior losses on mainframe not accessible to them

Emailed each claim adjuster daily research results via Outlook

Insurance Claims Processor -  Auto Claims 11-30-12/1-4-13 & 5-30-14/6-11-2014 (Kelly Services)

Verified all aspects of auto damage claim were correct in NextGen application

Analyzed accounts to insure all title requirements per vehicle states  were met

Contacted insureds and third party vendors to coordinate all necessary paperwork had been obtained

Verified authority was given to cover all adjustments

Paid insured’s equity payments

Manually requested payments for lien holders/lease holders

Kept daily track of all activities using Excel spreadsheet application

Communicated via managers and coworkers using Outlook email

2010                 Coach America Crew Transport USA

Dispatcher 8-15-10/12-14-10

Prioritized orders from railroads as they came in utilizing three separate monitors simultaneously

Dispatched drivers via telephone to pickup and deliver railroad crews on time

Assisted in troubleshooting emergency situations and/or complaints

Maintained daily tracking logs for all dispatched trips

Monitored road conditions, weather and road closures to maintain driver safety and expeditious deliveries

2009-2010/2011        American Veteran Pool Table Service Garland, TX

Administrative Assistant to President 4/16/09/8-14-10 and 12-15-10/6-14-11

Worked directly with the company president performing daily duties

Scheduled meetings and appointments

Answered phones, handled email and mail

Posted accounts payable and accounts receivable in proprietary computer application

Ordered supplies, maintained filing system, faxed documents

Assisted in customer service communication

Helped in the field when necessary

Assisted in the design of company web page for internet sales (www.pooltablemover.com)

2003 – 2009     A+ Delivery Service Co., Inc.     Dallas, TX

Administrative Assistant /Dispatcher-Logistics/ Driver 9-13-03/4-15-09

General office duties for the president of company

Served as customer service representative and liaison between vendors and customers

Helped integrate and coordinate incoming orders daily

Dispatched drivers for punctual pickups and deliveries

Assisted drivers with accurate maps and traffic conditions to optimize deliveries

Picked up and delivered hotshot freight

1999 - 2002     Pediatrix Medical Group       Richardson, TX

Administrative Support/Medical Collector 1-1-2000/4-15-2003

Confirmed insurance coverage for Medicaid claimants using TexMedNet and Medifax

Submitted billing HCFA 1500 forms to insurance companies using GPMS

Verified receipt of medical claims by and payment from out of state of Texas government payers

Corrected and appealed denied claims submitted and refused

Took incoming customer calls and worked to correct any problems

Assisted in collecting self-pay accounts

1997 – 1999      Office Team, Kelly and Accountemps Staffing     Plano, TX

Administrative Assistant 1-1-1997/12-30-1999

Completed several assignments for each agency in the capacity of administrative assistant, usually to the president or regional director of national as well as international companies, including but not limited to Rockwell-Collins, SASIB Bakery North America, JC Penney Direct Mail, United Healthcare Group, and Pediatrix Medical Group.

Scheduled meetings, answered phones, handled email and mail, maintained filing and faxing, coordinated travel arrangements, maintained databases, produced expense reports and spreadsheets, generated correspondence and confidential reports, created presentations, and conducted internet research

P.O. Box 452413 * Garland, Texas 75045-2413

E-mail:  laura.knight54@yahoo.com * 936-349-7520